Hours of Operation

  • Working Hours: Mon-Fri: 9am-4pm PST
  • Customer Service Hours: Mon-Thurs: 9am-3pm PST
  • Sat/Sun: Closed
  • Holidays: Closed

All U.S. Federal Holidays: CLOSED (If a holiday falls on a weekend, we will be closed the Friday before and the Monday after.)

Turnaround Time

  • Turnaround begins only when all required information is received.
  • Please provide all necessary information (design forms, images, text, etc.) within 7 days of placing your order. If not received, the order will be canceled, and a full refund issued (unless other arrangements have been made).
  • Days we are closed are not included in the turnaround time.

Branding Products

  • Regular Turnaround: Up to 5 business days
  • Expedited Turnaround: Up to 2 business days
  • Turnaround time begins when all required information is received. Orders may be delivered up to 11:59 pm on the designated date.

Website Design

  • Regular Turnaround: 4 - 6 weeks
  • Speed Turnaround (+$150): 2 weeks
  • More Speed Turnaround (+$300): 5 business days
  • Turnaround time begins when all required information is received. Orders may be delivered up to 11:59 pm on the designated date.

Late Design Forms/Incomplete Information

  • If design forms, images, or information are received late, turnaround time may be extended.
  • A fee may be applied to add your order back to the queue if received after the queue is full or closed ($150 for web design, $20 for branding).
  • To avoid delays, please submit all required information within the specified time frame.

Edits

Branding Products

  • Three (3) free edits included. Be detailed in your requests. Additional edits will incur fees.
  • Edits are completed within 72 business hours.
  • Once edits are confirmed, additional changes will incur extra fees.

Web Design

  • Three (3) free edits included. Be detailed in your requests. Additional edits will incur fees.
  • Edits may take up to 1 week depending on their complexity.
  • Late submission of forms and images may result in a fee of up to $150.

Note: The entire web design package must be completed at once. It cannot be split. If you want individual parts completed separately, you must purchase them individually.

Technical Support

  • Technical support starts upon the approval and transfer of the web design.
  • Each package includes 1 hour for a Zoom introduction and 14 days of email/text support.
  • If we are removed from your platform, technical support is void.

Sales

  • Services booked during a sale may experience delays due to high demand.
  • Sale prices do not apply to expedited fees.
  • Discount codes must be applied at checkout. We cannot process discounts manually.

Refunds

  • No refunds will be granted once the order is placed unless the error is on PrettyGrlsDesign's part.
  • Graphic design is a service, and once started, the designer's time must be compensated.

File Format

  • Logo files are sent in PNG, JPEG, SVG, and PDF formats (SVG and PDF upon request).
  • The original file can also be requested.

Requirements

  • Please complete the design form upon ordering to ensure all necessary information is captured.
  • Fill out the form thoroughly to meet your design needs.

Photo Editing

  • We do not offer photo editing or quality improvements. For best results, use professionally taken photos.

Communication

  • Consistent and clear communication is essential for successful design.
  • If your design does not meet expectations, let us know within the free edit limits.
  • If you are unable to respond promptly, please notify us so we can pause the project. If no response is received after 3 attempts, the order will be canceled.

For orders with expedited turnaround, prompt communication is required. Delays in response may result in processing delays.

Recording of Phone Consultations

Phone consultations may be recorded and posted for web content. All personal information will be omitted and remain anonymous.

Terms and Conditions

This website is owned and operated by PrettyGrlsDesign. By accessing or using our website, you agree to be bound by these terms, which govern the use of our services and website. Please note that pricing and turnaround times are subject to change; however, the pricing and turnaround time applied at the time of checkout will remain unchanged for your order.